Real-Time Delay Estimation Based on Delay History in Many-Server Service Systems with Time-Varying Arrivals
نویسندگان
چکیده
منابع مشابه
Real-time Delay Estimation Based on Delay History in Many-server Service Systems with Time-varying Arrivals
Motivated by interest in making delay announcements in service systems, we study real-time delay estimators in many-server service systems, both with and without customer abandonment. Our main contribution here is to consider the realistic feature of time-varying arrival rates. We focus especially on delay estimators exploiting recent customer delay history. We show that time-varying arrival ra...
متن کاملReal-Time Delay Estimation Based on Delay History in Many-Server Service Systems with Time-Varying Arrivals
Motivated by interest in making delay announcements in service systems, we study real-time delay estimators in manyserver service systems, both with and without customer abandonment. Our main contribution here is to consider the realistic feature of time-varying arrival rates. We focus especially on delay estimators exploiting recent customer delay history. We show that time-varying arrival rat...
متن کاملReal-time Delay Estimation Based on Delay History in Many-server Service Systems with Time-varying Arrivals
Motivated by interest in making delay announcements in service systems, we study real-time delay estimators in many-server service systems, both with and without customer abandonment. Our main contribution here is to consider the realistic feature of time-varying arrival rates. We focus especially on delay estimators exploiting recent customer delay history. We show that time-varying arrival ra...
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In this paper, the problem of finite-time stability and finite-time stabilization for a specific class of dynamical systems with nonlinear functions in the presence time-varying delay and norm-bounded uncertainty terms is investigated. Nonlinear functions are considered to satisfy the Lipchitz conditions. At first, sufficient conditions to guarantee the finite-time stability for time-delay nonl...
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Motivated by interest in making delay announcements to arriving customers who must wait in call centers and related service systems, we study the performance of alternative real-time delay estimators for the delay before entering service of an arriving customer based on recent customer delay experience. We characterize performance by the bias and the mean squared error (MSE) We do analysis and ...
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ژورنال
عنوان ژورنال: Production and Operations Management
سال: 2010
ISSN: 1059-1478
DOI: 10.1111/j.1937-5956.2010.01196.x